Job Description

The AVP, Credit Assistance and Asset Management is responsible for developing and executing organizations overall collections strategy and for leading key functions impacting the credit union's ability to measure, predict and manage credit risk. The incumbent develops portfolio collections strategies and determines economic capital requirements. The AVP, Credit Assistance and Asset Management directs the activities of the Collections and Asset Management departments and acts as the primary liaison between the department and other areas of the Credit Union. The AVP, Credit Assistance and Asset Management is responsible for overseeing collection efforts by analyzing the delinquency and economic trends, managing delinquent accounts, implementing collections strategies, and the loss provisions and allowance for loan and lease loss methodology. The AVP, Credit Assistance and Asset Management is responsible for directing and motivating the collections team in meeting organization goals and collaborating with key stakeholders to achieve organizational objectives.

What you will do here:

Oversees all aspects involved with Collections and Asset Management programs for Consumer Loans, HELOC, and Commercial and Business loan workout, to include developing, executing, and implementing collections and loss mitigation strategies, plans, procedures and programs to reduce losses and increase recoveries.

Analyzes and reports on loan portfolio risk and delinquency trends to include analyzing charged off loans, product design, and underwriting guidelines. Recommends changes to improve profitability and minimize loss within the portfolio. Oversees recovery efforts including management of recovery agencies.

Coach, train, evaluate and develop leaders to achieve and exceed department goals. Provide mentorship to direct reports and guide their delivery of performance, training and administration of policies and procedures

Builds strong partnerships with key internal and external partners to develop cost savings measures, programs, processes, procedures, training, and initiatives. Manages the relationships with Repossession Agencies, Attorneys, Recovery Agencies and other partners. Monitor partners’ performance against standards and take action to address performance issues. Negotiate pricing and performance standards for Loss Mitigation partners.

Maintains up-to-date knowledge, understanding and compliance of required State, Federal, CFPB, UCC, Investor, and PMI guidelines related to all collections activities including Foreclosure, Short Sale/REO, Bankruptcy, Repossession, and Liquidation.

Perform other job-related duties as assigned

What you will need:

B.A. or B.S. degree in business or equivalent work or education related experience required, Master's Degree preferred.

Collections Experience in addition to leadership experience preferred in lieu of Bachelor's Degree required.

Experience working in progressively responsible financial institution leadership positions in lending/credit operations or credit strategy required.

Demonstrated knowledge in compliance and federal regulation issues for consumer and commercial lending functions required.

Effective leadership and negotiation skills required.

Effective and clear communication skills including open and direct verbal communication, clear and concise business writing, effective presentation skills, and good listening skills required. 

Developing effective working relationships; fostering teamwork and building relationships required.

Demonstrates cognitive and behavioral flexibility required. 

Recruiting talent, providing specific feedback, maintaining high performance, and rewarding and recognizing effectively required.

Comprehensive understanding of both the business and the industry required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit:


Application Instructions

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