Job Description

Who you are:

You’re an out-of-the-box thinker who has is passionate about facilitation and learning. In fact, you’ve made a thriving career out of this passion, providing others the roadmap for success through effective facilitation of programs that are closely aligned with the mission, vision, and values of the organization.

Now is the time to bring those skills to Desert Financial Credit Union, where you’ll have the opportunity to play an integral role in crafting exceptional people experiences for members, employees, and the community. Curious? Of course you are! Here’s a taste of how you’ll make your mark with us.

As a Training Specialist, a typical week might include the following:

Program delivery. Through the facilitation of new team member and ongoing training, you will help provide our most valuable asset (our people) with the roadmap to success. You will use your well-honed communication skills to present messages with impact, adjusting content and delivery as appropriate, encourage dialogue while demonstrating active listening.

Partner & influencer. As a Big Thinker, you’ll be collaborating with Learning and Development, lines of business partners and other leaders to ensure learning solutions directly support and enable strategic objectives, thus driving employee performance.

Researching & evaluation. Drawing on the power of data, you’ll complete pre- and post-training analysis of course content to identify effectiveness of training (including practices, assessments, activities) in supporting learning transfer, providing feedback to the team. Your passion to help others achieve their full potential will drive recommendations to innovate and continually increase the impact of learning solutions including delivery approach, learning content, conceptual frameworks, courses and other training options.

This role might be right for you if you have:

  • High school diploma or GED (Bachelor’s degree preferred).

  • 5 years of classroom facilitation experience.

  • 5 years of Contact Center or Financial Institution facilitation experience.

Bonus points if you have:

  • Financial Institution Contact Center experience.

  • Certified Trainer, Adult Learning Theory, CPLP/APTD, PHR Certification(s).

About Us:

We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online