Who You Are:
You’re a vital part of our organization and you help deliver exceptional experiences to customers (members) and to our business through accurate and efficient processing of documentation. You bring your ‘A’ game by instantly building rapport with members and team members by accurately processing high volumes of information, communicating within tight timelines. You are extremely passionate about helping people with their financial success and guide yourself with a high level of integrity, always doing what is right.
You need to have some experience working with multiple audiences in a fast paced and quickly changing environment. If doesn’t need to be traditional customer service experience; we have a former store manager and food server in our ranks. Internships, volunteer work, and side projects count. Just make sure we can see where you picked up multi-tasking and helping people super powers somewhere in your cover letter or resume. You’ll also need to have completed a high school diploma or GED.
As a Titles Processor, a typical day might include the following…
Create manual and electronic documentation, process title transfers within the ADOT/MVD computer system for loans including, but not limited to, passenger vehicles, recreational vehicles, trailers, boats, and more.
Communicate and respond to internal departments, external clients/vendors, and members to ensure a superior member experience and good understanding of the departments responsibilities.
Confirm all documents are complete and accurate in accordance with established administrative guidelines and legal requirements, including review of format, content, dates, names, personally identifiable information (PII), grammar, etc. Ensures missing documentation is acquired for lien filing within the designated timeframe of statutes for lien perfection.
This role might be for you if:
You love helping people and have at least a year of work experience in MVD Titles.
RACF Motor Vehicle Division certification
You pay attention to the details. You are diligent (almost obsessive) about doing it right the first time, especially when it comes to maintenance of member information, internal company files, records, and other documentation for the department.
You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
You communicate clearly. You can explain just about anything to anyone and you’re comfortable communicating in person, in writing and on the phone.
You are motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with members and truly make a difference.
Bonus points if you bring:
Financial institution experience
In-depth knowledge of Microsoft Office Suite
We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com.
We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.