Job Description

Rethink what’s possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from Desert Financial.

As a collaborative partner for innovation, SwitchThink Solutions offers technology solutions that help credit unions achieve their transformational goals. Our knowledgeable development, infrastructure, and IT operations experts work hand-in-hand with our clients to maximize the benefits of their technology and speed their results.

The Telecom Engineer provides a range of services and engineering solutions revolving around VoIP communication systems, including call centers, voicemail, phone banking, fax services, and the supporting infrastructure. The Telecom Engineer will monitor performance across LAN and WAN networks to ensure quality of service and business needs are met.

What you will do here:

Provide support to internal and external clients by handling trouble ticket requests for support including moves,
adds, changes, repairs, and inquiries.

Performs system optimization and updates voice response system.

Installs and tests telecommunication components including analog and digital circuits.

Updates system documentation and troubleshooting materials outlining system processes and configuration

Customer liaison role for contact center leadership discussing improvements, efficiencies, and business
enablement strategies leveraging the contact center suite of products. 

Perform other job-related duties as assigned.

What you will need:

Associate's Degree, Trade or Technical School; Computer Science, Computer Information Systems, or related degree.

1 Years of experience as a Telecom or VoIP Engineer, Supporting call and screen recording systems.

1 Years of Network Engineer, Network Administrator experience preferred.

Cisco VoIP Administration.

Quality monitoring including call and screen recording.

eFax Server Administration.

Telephony technologies including SIP, PRI, analog, and digital circuits.

Network topology and LAN/WAN design.

Outstanding written and verbal communication skills.

VoIP Certification, preferred.

CCNA Certification, preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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