Job Description

The Multi-Branch Service Manager leads, plans, and drives all service and sales initiatives delivered in the retail location, while growing revenue and credit union membership. They support the sales and business development strategies in the branch through sales referrals and performing non-sales activities. The Multi-Branch Service Manager is also responsible for continually improving retail financial and operational performance, while remaining committed to the credit union's core values.


? Direct, coach, and develop staff by utilizing effective service and sales coaching to build product knowledge, outstanding service delivery, and job proficiency.  Create a motivating environment that nurtures employee engagement.

? Driving outstanding service with emphasis on the overall member experience (i.e. efficiency, accuracy, friendliness).

? Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

? Support sales initiatives through referral efforts and collaborating with the sales team to execute business plans.

? Complete any and all expected reporting and supervisory duties, including audits and branch opening/closing.

? Monitor employees and their performance to assure adherence to policies, procedures, and expectations. Conduct ongoing training as needed to ensure adherence.

? Provide solutions to member problems/complaints and handle escalated issues.

? Interview, select, and hire staff based on business needs.

? Perform other job-related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.




? Years of related experience required: 2 years

? Specific type of related experience required for this role: Financial Institution Experience

? Specific type of related experience required for this role: Supervisory Experience



Skills and/or Knowledge: 

? Excellent transaction accuracy and volume.

? Ability to coach, mentor, and train a team of Tellers to meet and exceed assigned goals.

? Excellent interpersonal, verbal, and written communication skills.

? Strong skills in probing, thinking analytically, problem solving, and decision-making.

? Extensive experience with member contact and ongoing relationship building.



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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