Job Description

Rethink what's possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from Desert Financial.


As a collaborative partner for innovation, SwitchThink Solutions offers technology solutions that help credit unions achieve their transformational goals. Our knowledgeable development, infrastructure, and IT operations experts work hand-in-hand with our clients to maximize the benefits of their technology and speed their results.

The Senior Digital Product Manager will play a critical role in digital transformation across all aspects of Credit Union banking, including enrolling online, banking online, bill paying, managing funds, and applying for loans and credit cards.

What you'll do here

We're looking for a Product Manager with strong technical and business acumen who has brought multiple products to market.

You'll be the foremost advocate for giving our members a consistent and frictionless online banking experience that increases retention and the use of credit union products.

You'll know your product better than anyone else in the company because you'll live, breathe, measure, analyze and report the product success.

You'll track user progress through your products, know exactly where they encounter difficulties, and be fanatic about improving the experience.

As the primary interface between the business teams and engineering teams, you will translate member, market, business and competitive requirements into product requirements.

You must live the agile process and be comfortable as partner with Engineering and User Experience. You will create roadmaps, write user stories, and perform user acceptance testing.

You will identify immediate and/or upcoming user needs, then work with the engineering team to develop a product plan that addresses them.

You will balance long-term vision and roadmaps with tactical implementations that improve our members' daily experience.

You'll manage collaboration and communication with other teams, both internal and external, to ensure teams have what they need and can work efficiently.

You'll help guide the go-to-market and maintenance plans through product launch and beyond.


What you'll need:

A Bachelor's degree is required, or equivalent experience.

5 years of software product management experience.

3 years of operating in a cross organizational environment (Development, Operations, Program Management, External Suppliers, Technical Architecture).

Customer centricity -- passion for great design and truly delighting internal and external users.

Strong entrepreneurial spirit -- must be self-driven, individually accountable, and passionate about business results who can completely own the delivery of high value initiatives.

Excellent communication and people skills -- must work well with users at all levels, including C-Level executives.

Organization experience and experience managing multiple ongoing projects.

Financial product experience is a plus.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers and benefits visit

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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