Senior Digital Product Manager, Innovation
Rethink what’s possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from Desert Financial.
As a collaborative partner for innovation, SwitchThink Solutions offers technology solutions that help credit unions achieve their transformational goals. Our knowledgeable development, infrastructure, and IT operations experts work hand-in-hand with our clients to maximize the benefits of their technology and speed their results.
The Senior Digital Product Manager, Innovation is responsible for the overall success of their product. The Senior Digital Product Manager, Innovation leads cross-functional teams to envision new products and features. Leads team collaboration to manage and prioritize product roadmap and releases. Determines changes to product designs, features and pricing strategies. Analyzes and reports on product success according to agreed key performance indicators (KPIs). The Senior Digital Product Manager, Innovation will work closely with internal and external customers, UX, other Product Managers, engineers, data engineers, marketing, and support teams to develop a great end-to-end experience.
What you’ll do here:
Identify, vet, compare, and recommend latest-technology solutions that make online and retail banking more secure, more efficient, and more predictive to customer needs.
Advocate for new financial technologies that give our members a safe, consistent and frictionless online banking experience while increasing retention and the use of credit union products.
Track industry trends and adoption, know exactly which products/solutions excel, and enthusiastically justify and support new technology choices.
Consult with business partners to understand current and future business needs requiring multi-platform solutions. Prepare compelling presentations and present and communicate complex concepts to a diverse audience.
Work with UX to develop and prototype potential features, conduct usability tests, and perform user research. Create clear requirements and core end to end user flows to guide UX and engineering. Develop roadmaps, write user stories, and perform user acceptance testing.
Drive support and adoption across the larger organization for new feature and product launches by working with marketing, customer support and other product groups
Report product success/status to internal stakeholders and/or partners according to agreed KPIs.
Perform other job-related duties as assigned.
What you’ll need:
Bachelor’s degree in Marketing, Technology, Business, or related field.
5 years of software product management experience.
3 years of operating in a cross organizational environment (Development, Operations, Program Management, External Suppliers, Technical Architecture).
3 years of experience in delivering leading-edge software products.
Financial product experience is a plus.
Certified Product Manager (CPM) and/or Agile Certified Product Manager and Product Owner (ACPMPO) certifications preferred.
Excellent communication and people skills -- must work well with users at all levels, including C-Level executives.
In-depth knowledge of respective product category.
Organization experience and experience managing multiple ongoing projects.
Advanced analytical skills, be solution driven and result oriented
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers and benefits visit www.desertfinancial.com/careers
Job Status: Full Time
Job Reference #: ca5a7914-fc60-45f7-b723-7d9dad016bf6