Retention Advocate, eBranch
The Retention Advocate will provide an exceptional customer service experience to work toward the prevention of account cancellations. The Retention Advocate will use persuasion skills to retain member business relationships and will possess a strong sense of timing, discretion, flexibility, and ability to address member issues.
What you will do here:
Answer inbound calls and make outbound calls with the purpose of retaining the member's business. Must be determined to go the extra step to ensure members have the best experience.
Use effective negotiation skills to minimize the cancellation request. Resolve member concerns and investigate to find root of the issues.
Save, secure and convert member cancellation requests by providing ongoing education of our products, services and its benefits.
Acquire in-depth industry and company knowledge in order to make the proper decisions for the member.
Perform other job-related duties as assigned.
What you will need
High school diploma or GED.
3 years of related experience required.
Call Center experience required.
Effective communication skills, verbal and written.
Ability to multi-task.
Excellent computer skills, interpersonal skills and ability to persuade others through indirect influence.
Demonstrated capacity to thrive in a high-volume call center environment.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
Job Reference #: 33235