Job Description

Who you are:

You have a strong sales acumen, high attention to detail, and a keen focus on quality. Ability to evaluate quality standards, performance standards, and best practices are consistently met to ensure performance aligns with defined quality metrics. You play a pivotal role in the success of the lines of business you support by providing reporting and detailed feedback that identifies ways to improve sales performance and uncover coaching opportunities to drive revenue

In typical week you might do the following:

  • Support contact center service and sales departments through the review and evaluation of member interactions (calls, emails and chats) to ensure compliance with laws/regulations, identification of proper sales ques, sales conversion, and consistent delivery of quality standards.
  • Meet with service and sales leaders to provide results reports and statistics that can assist in driving continuous improvement in the contact centers performance and overall revenue growth
  • Identify and report issues and/or trends that provide an opportunity to enhance the member/internal customer experience 
  • Collaborate with leaders by reviewing and/or updating of quality definitions and parameters to determine appropriate standards are being measured and accurately scored
  • Perform other job-related duties as assigned

This role might be for you if you have:

  • High School Diploma or equivalent 
  • 3 years contact center or financial institution experience
  • 2 years sales experience
  • Bonus Points:
  • 2 years contact center call monitoring experience
  • Knowledge of call monitoring software programs 

About Us

We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com. 

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online