Job Description

The Visa Disputes Specialist II will handle the analysis, research, and resolution of disputed debit card transactions, specializing in VISA disputes.

What you'll do here:

Review, research, and process disputed debit card transactions.

Respond to internal and external members with resolution via written and verbal correspondence timely, effective, and professional manner.

Answer department phones and assist members and employees with inquiries.

Assist department personnel with coverage as required.

Perform other job-related duties as assigned

What you'll need:

1 year Financial Institution experience required.

Prior Visa dispute experience and experience with General  Ledger transactions.

Good judgment skills and analysis of facts and circumstances surrounding member issues and determination of actions to be taken within the standards

Requires the ability to complete a high volume of disputes files

Organized to ensure case details stay with the appropriate case – privacy concerns

Aptitude for strong deadline commitments

Excellent verbal and written communication skills

Strong  telephone skills, customer service skills, organizational skills, attention to detail, and prioritization skills applied to a high volume environment.

Ability to  process a high volume of work accurately and to maneuver in multiple operations systems simultaneously

Proficient in Microsoft Office 

Requires good judgment and analysis of facts and circumstances surrounding member issues

VISA Claims Resolution, iService, and Fiserv Client Central systems experience.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers and benefits visit


Application Instructions

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