Job Description

Rethink what’s possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from Desert Financial.

As a collaborative partner for innovation, SwitchThink Solutions offers technology solutions that help credit unions achieve their transformational goals. Our knowledgeable development, infrastructure, and IT operations experts work hand-in-hand with our clients to maximize the benefits of their technology and speed their results.

As an Operations Engineer II, you will provide support internal business clients with basic troubleshooting for daily operational issues.

 

What you’ll do here:

Ensure that daily Job Processing (scheduling, system backups, and posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.

Monitor daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications.

Administer enterprise scheduling and system monitoring tools to manage the DFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.

Escalate issues / exceptions in a timely fashion to senior engineering staff and IT Management.

Provide on call support to support the DFCU enterprise

Provide technical support for the core processing system including any interruptions to operational service.

Maintain activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.

Perform other job-related duties as assigned.

 

What you’ll need:

High School Diploma or GED.

College courses or Bachelor’s in Computer Science preferred.

5 years of related work experience in lieu of degree.

3 years of related work experience.

Proficiency in Microsoft Office Suite including Outlook, Word, Excel.

Experience with Database (queries), reporting and system monitoring; process / procedure development and adherence, diagramming, implementation and improvement.

IBM systems knowledge.

 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers and benefits visit www.switchthink.com/careers

Provide management reporting to measure and demonstrate processes and jobs are completed accurately and timely according to service level agreements.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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