possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from
collaborative partner for innovation, SwitchThink Solutions offers technology
solutions that help credit unions achieve their transformational goals. Our
knowledgeable development, infrastructure, and IT operations experts work
hand-in-hand with our clients to maximize the benefits of their technology and
speed their results.
As an Operations Engineer II, you will provide support internal business clients with basic troubleshooting for daily operational issues.
What you'll do here:
Ensure that daily Job Processing (scheduling, system backups, and posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
Monitor daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications.
Administer enterprise scheduling and system monitoring tools to manage the DFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.
Escalate issues / exceptions in a timely fashion to senior engineering staff and IT Management.
Provide on call support to support the DFCU enterprise
Provide technical support for the core processing system including any interruptions to operational service.
Maintain activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.
Provide management reporting to measure and demonstrate processes and jobs are completed accurately and timely according to service level agreements.
Perform other job-related duties as assigned.Qualifications
What you'll need:
High School Diploma or GED.
College courses or Bachelor's in Computer Science preferred.
5 years of related work experience in lieu of degree.
3 years of related work experience.
Proficiency in Microsoft Office Suite including Outlook, Word, Excel.
Experience with Database (queries), reporting and system monitoring; process / procedure development and adherence, diagramming, implementation and improvement.
IBM systems knowledge.
We are proud to
be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform
pre-employment substance abuse testing.
information about our organization, careers and benefits visit