Job Description

Rethink what’s possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from Desert Financial.

As a collaborative partner for innovation, SwitchThink Solutions offers technology solutions that help credit unions achieve their transformational goals. Our knowledgeable development, infrastructure, and IT operations experts work hand-in-hand with our clients to maximize the benefits of their technology and speed their results.

Who you are:

You are a natural troubleshooter with a strong focus on providing outstanding support to improve the customer experience, both internal and external with daily operations issues. You enjoy digging in and asking the right questions to collect, organize, and analyze data to uncover process related gaps in the organization's delivery of service.

A typical week might include the following:

Ensuring that daily job processing (scheduling, system backups, posting files) on the ore processor is successfully completed in order to support the business objectives of the organization.

Reviewing daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications.

Escalating issues/exceptions in a timely fashion to senior engineering staff and IT Management.

Providing on call support to support internal customers

Performs other job-related duties as assigned

This role might be right for you if you have:

H.S. Diploma or equivalent

Solid grasp of Microsoft Office Suite including, but not limited to, Outlook, Word, Excel, PowerPoint

Database (queries), reporting and system monitoring

Effective communication and presentation skills

Bonus Points:

A Bachelor's Degree in computer science, math or related field

2 years of experience as an Operations Engineer

IBM systems knowledge

About Us

We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For additional information about our organization, careers, and benefits visit:


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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