Job Description

Who you are…

Your amazing service skills allow you to handle the day to day procedural questions and the administrative support of our Mortgage Loan Officers. You find fulfillment in providing our customers an outstanding mortgage experience.

As a Mortgage Support Specialist, a typical week might include the following...

Export loans on behalf of the Loan Officers once deemed the file is ready for processing. Review and validate the loan, once ready; orders out the loan into processing. Standardize and review 1003, order escrow title for refinanced loans and purchases. Order and monitor appraisals and effectively save/file all required documents in the system.

Support your assigned Loan Officers (5-6) by reviewing files for delivery of all disclosures. Within the assigned time-frame, responsible for contacting borrowers to obtain accurate consents, disclosures and follow through with any changes for processing.

Work on daily pipeline to ensure files are eligible per desktop underwriter guidelines which includes compiling the required list of items in order to complete the process.

Support validation overflow queue and assist with the review of files for completeness. Review credit, income and assets to ensure it meets all qualifications. Verify income, available funds, credit report and purchase contract.

Handle incoming phone calls and support the mortgage support team. Respond to questions and inquiries, schedule and confirm appointments for the Loan Officers.

Perform other duties as assigned.

This role might be for you if you have…

High School Diploma or GED.

3 years of experience in Mortgage lending processes.

Strong skills in organization, attention to detail, communications, critical thinking, interpersonal relationship management and business acumen.

Strong time management, organization and follow-up skills.

Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication.

Microsoft Access, Microsoft Excel and Microsoft Word.

Bonus points

Understanding of mortgage lending principles and practices.

About Us

We are considered leaders in the credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continual learning... and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers and benefits visit

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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