Member Advocate, eBranch
As an eBranch Member Advocate at Desert Financial, you will build member relationships and provide financial solutions via the eBranch contact center team.
What you'll do here:
Provide assistance to members by responding to inquiries, identifying needs, educating, and offering financial solutions.
Provide service transactions through a high level of integrity, professionalism and charisma.
Perform sound member service for inquiries and may assist with complex cases.
Identify opportunities to introduce members to new products and services while cross-selling and generating leads for other members of the sales team or Desert Financial partners.
Perform other job related duties as assigned.
What you’ll need:
1 year of experience in customer service and sales required, contact center experience preferred.
Experience in the financial services industry preferred.
Proven Sales success and ability to drive results through effective delivery of products and services to members.
Knowledge of consumer and business financial industry concepts and products.
Displays passion, excitement, and optimism to work with our members.
It is a requirement of this position that individuals become registered though the National Mortgage Lending System and Registry (NMLS) upon hire.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers and benefits visit www.desertfinancial.com/careers.
Job Status: Full Time
Job Reference #: 7192f2e9-7c8f-4820-b4e5-6dd54dcdbd88