Help Desk Specialist- SwitchThink
Who you are...
You are a champion of technology and your not afraid to dig in, get your hands dirty, and problem solve. Your experience has enabled you to sharpen your technical skills, while still providing, accurate, efficient and exceptional client support.
A typical week might include the following…
Provide support to end users on a variety of technology issues over the phone and through email.
Perform remote troubleshooting using diagnostic tools and techniques to resolve technical issues within required service levels.
Perform system and application account administration duties to internal and external users.
Direct unresolved issues to the next level of support personnel.
Accurately log all Service Desk tickets using the defined tracking software.
Communicate system outages or impairments to the organization per established guidelines and procedures.
Periodic monitoring of ATM activity to ensure ATMs are performing transactions appropriately and any outstanding issues have been addressed by the vendor.
Deploy and supporting iPhones for employees.
Perform other job-related duties as assigned
This role might be for you if you have the following...
High School Diploma or GED.
1 or more years of experience in a Help Desk environment supporting internal and/or external clients required.
Basic knowledge in any or all of the following technologies: Windows Servers, Active Directory, Exchange, System Center,
SharePoint, Server Virtualization, Storage Area Networks, Databases, Programming Languages.
Must be able to optimally handle time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.
Excellent written and verbal communication skills.
Bonus points if you have...
2 or more years of experience in a Help Desk environment supporting internal and/or external clients preferred.
Advanced troubleshooting and multi-tasking skills.
Working knowledge of help-desk software, databases and remote control.
Experience with data reporting and analysis.
Demonstrated ability to work well within a team environment.
We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture passionate about smarts, courtesy, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com or www.switchthink.com/careers
We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.