Help Desk Specialist- SwitchThink
Rethink what’s possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from Desert Financial.
As a collaborative partner for innovation, SwitchThink Solutions offers technology solutions that help credit unions achieve their transformational goals. Our knowledgeable development, infrastructure, and IT operations experts work hand-in-hand with our clients to maximize the benefits of their technology and speed their results.
The Help Desk department is responsible for providing technical assistance and support related to computer systems, hardware or software to clients. This department performs the majority of system and application account administration duties to internal and external users. The Help Desk Specialist is responsible for resolving issues utilizing excellent customer service, problem solving, and technical reasoning skills.
What you will do here:
Provide support to end users on a variety of technology issues over the phone and through email.
Perform remote troubleshooting using diagnostic tools and techniques to resolve technical issues within required service levels.
Perform system and application account administration duties to internal and external users.
Direct unresolved issues to the next level of support personnel.
Accurately log all Service Desk tickets using the defined tracking software.
Responsible for communicating system outages or impairments to the organization per established guidelines and procedures.
Accountable for periodic monitoring of ATM activity to ensure ATMs are performing transactions appropriately and any outstanding issues have been addressed by the vendor.
Responsible for deploying and supporting iPhones for employees.
Perform other job-related duties as assigned
What you will need:
High School Diploma or GED.
1 years of experience in a Help Desk environment supporting internal and/or external clients required.
2 years of experience in a Help Desk environment supporting internal and/or external clients preferred.
Basic knowledge in any or all of the following technologies: Windows Servers, Active Directory, Exchange, System Center, SharePoint, Server Virtualization, Storage Area Networks, Databases, Programming Languages.
Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.
Excellent written and verbal communication skills
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers and benefits visit www.switchthink.com/careers
Job Status: Full Time
Job Reference #: 337adc9c-a706-4b8d-a9f2-686c25912bbb