Job Description

As an eBranch Member Advocate at Desert Financial, you will service our members and potential members through various electronic and digital channels, such as phone, email, and chat. The eBranch Member Advocate creates exceptional experiences and provides financial solutions while achieving and contributing to individual and team goals.


What you’ll do here:

Provide assistance to members by responding to inquiries, identifying needs, educating, and offering financial solutions.

Provide service transactions through a high level of integrity, professionalism and charisma.

Perform sound member service for inquiries and may assist with complex cases.

Identify opportunities to introduce members to new products and services while cross-selling and generating leads for other members of the sales team or Desert Financial partners.

Perform other job related duties as assigned.


What you’ll need:

1 year of experience in a sales and service environment, contact center experience preferred.

1 year of financial services industry experience preferred.

Proven sales success and the ability to drive results through effective delivery of products and services to members. 

Passion, excitement, and optimism to work with our members.

It is a requirement of this position that individuals will be registered though the National Mortgage Lending System and Registry (NMLS) upon hire.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers and benefits visit

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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