Job Description

The Credit Assistance Representative is responsible for collecting on delinquent loans and negative shares to bring accounts to a positive/current status. They will council members regarding their accounts by negotiating solutions that benefit the member and the credit union.


What you’ll do here:

Collections – Handle inbound and outbound collection calls to provide member assistance based on the status of the member’s account(s). Negotiate payments while evaluating the members’ financial situation to provide solutions based on individual needs. Confirm all member information is accurate and complete.

Problem Resolution- Through member engagement, identify the root cause of financial hardship in order to identify and offer appropriate workout solutions. Identify issues that may have caused late payment and collaborate with other department and/or branch personnel to resolve the issue(s).

Member Service- Collaborate, communicate and respond to internal stakeholders, external clients/vendors and members to ensure an exception member experience.

Member Conservation- Provides guidance and coaching to members regarding the importance of maintaining account(s) in good standing thereby reducing risk and fostering potential membership growth.

Perform other job-related duties as assigned.


What you’ll need:

High School Diploma or GED.

Knowledge of Fair Debt Collection Practices Act (FDCPA).

1 years of collection, call center and account servicing experience required.

Previous credit union or banking experience preferred.

Time management, negotiation and problem solving skills.

Clear and professional written and verbal communication skills appropriate to all levels of the organization.

Ability to develop and maintain relationships via phone with a broad population.

Working knowledge of Microsoft Office Suite.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a smoke-free and drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers and benefits visit

Application Instructions

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