Job Description

A Consumer Loan Processor I is responsible for quick and accurate processing of consumer and express business loans that meets or exceeds the member service guidelines of both our members and the front-line employees we support. Additionally, a Consumer Loan Processor I must be capable of attaining department minimum productivity standards, as well as, managing working relationships with third party vendors related to the consumer loan process when applicable.
What you will do here:
Process consumer loan applications and prepare documents for consumer loans that originate through front-line channels
Assist members and credit union staff by telephone to provide support through the loan process by informing them of next steps and obtaining the necessary information/documents needed to close the loan
Responsible for responding to questions/issues that arise during all stages of the process; this includes the closing, where recreating documents can occur;  all processes must be completed in accordance with regulatory requirements
Coordinate closing and generate documents on Express Business Loans
Perform other job-related duties as assigned
What you will need: 
High school Diploma or GED
1 years of Consumer Lending experience; general real estate knowledge preferred 
Ability to multi-task is a must, as well as possessing strong verbal and written communication, computer and telephone skills
Ability to prioritize daily workloads, and to decide which issues to escalate to supervisors/managers
Follow through is critical along with accuracy, attention to detail and the ability to exercise strong judgment and time management skills
Must possess strong customer service skills, professionalism and ability to handle difficult situations
Proficient in the use of Keystone and Meridian Link ACTion and as well as Microsoft Office products

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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Application Instructions

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