Who you are:
As strong negotiator that enjoys finding solutions through initiating appropriate actions to collect past due balances and record accurate notes on delinquent accounts. Enjoy speaking with a large volume of members through phone calls and/or correspondence to find solutions for delinquent accounts in a fast-paced, goal-oriented department. Collaborate closely with other collectors and lead collectors to complete claims and follow-up on collection activities.
A typical week might include the following:
Answering telephone calls regarding account inquiries and payment collection. Respond to inquiries in a timely and effective manner and treat customers fairly. Negotiating payments while evaluating the customers financial situation to provide solutions based on individual needs. Reviewing and updating accounts that have been referred for repossession and/or legal action. Applying appropriate regulations; FDCPA, state collection laws and HIPPA.
Accurately recording information regarding the financial status of customer and status of collection efforts. Identifying root cause of the financial hardship in order to offer appropriate solutions. This may include recommending repayment plans and hardship programs, such as re-age, loan extensions and loss mitigation options.
Providing guidance and resolutions alternate payment programs in order to assist customers/members while highlighting the importance of maintaining account(s) in good standing
Performing various administrative functions for our customers, such as recording address changes and other contact information. Accurately recording information regarding the financial status of customer and status of collection efforts.
Perform other job-related duties as assigned.
This role might be for you if you have:
High School Diploma or GED
1 years of collection, call center, or account servicing experience
Ability to multi-task and communicate multiple channels to include, phone, email and chat.
Good computer skills/typing skills, strong probing, analytical, problem solving and decision-making skills.
Ability to balance effective time management and quality of work for positive outcomes; must be able to prioritize assignments to produce large volumes of work with exceptional accuracy.
Strong written and verbal communication skills including the ability to develop and maintain excellent rapport with customers and team members.
Working knowledge of Microsoft Office Suite including Outlook, Word and Excel.
1 years of credit union knowledge experience.
Knowledge of Fair Debt Collection Practices Act (FDCPA)
We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com.
We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.