Job Description

Who you are...

You are a confident, natural born leader with a profound passion to help others reach their full potential. Throughout your career, you have been able to quickly build rapport with your team and apply mentoring and coaching techniques in a way that is motivating and drives team members to the next level. You bring your 'A' game by working with and through others to provide exceptional experiences for our members while maintaining prescribed operational standards and controls. You ensure prompt and efficient transaction processing and are supportive of branch sales initiatives.

 As an Assistant Service Manager, a typical week might include the following...

 Drive intensity, excitement and engagement of employees with their job and members.


 Provide adequate training to staff members to ensure branch is under operational control, aligning with DFCU policies and procedures and following required audit and regulatory guidelines.


 Apply approved processes to ensure branch security is in alignment with credit union policies and in compliance with State and Federal regulations.


 Direct, manage and develop Tellers and Assistant Service Manager through effective training and coaching methods.


 Inspire each member of the service team to achieve their individual performance standards and deliver outstanding service.


 Provide solutions to member problems complaints and handle escalated issues.


 Perform other job related duties as assigned.


 This role might be for you if you have...

 High School Diploma or GED.


 1 years of experience in a financial institution.


 1 years of supervisory experience.


 Bonus points if you have:

 Ability to coach, mentor and train a team of Tellers to meet and exceed assigned goals.


 Strong probing, analytical, problem solving and decision-making skills.


 Extensive experience with member contact and ongoing relationship building.


 Your registration with NMLS:

 It is a requirement of this position that individuals be registered though the National Mortgage Lending System and Registry (NMLS). This can happen post-hire if you are not already registered.


 About us:

We are considered leaders in the local credit union space, and we are growing like crazy. We’ve got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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