Job Description

Assistant Branch Manager - Market is responsible for partnering directly with the Market Manager and Branch Managers to manage the day to day operations of multiple locations while driving consistency and efficiency across the branches. They will oversee operational, sales, service, and overall performance activities of retail branches within a Market area. They support by driving the day-to-day strategic direction, support team member development and overall performance of staff by providing coaching, promote and exceptional member experience, de-escalate member issues, and support the overall branch performance. The Assistant Branch Manager - Market is also responsible for supporting and generating new business through community outreach, acquiring new memberships, and improving retention and growth of existing relationships. They are responsible for creating an environment that aligns to our organization's Mission, Vision, and Values while promoting our goal of creating a culture of performance within our branch locations.

What you will do here:

Responsible for helping drive performance at all Branch locations in the market, related to member experience, advisory services, sales and business development.

Partner with Branch Managers to actively coach, develop and retain the branch team with focus on creating and maintaining an agile workforce focused on consultative relationships with members and non-members in order to provide exceptional member experiences and ensure performance goals are being met. Utilize effective coaching methods that create a motivating, welcoming and performance driven culture.

Support internal and external sales and service programs to achieve branch goals, including business development and community outreach. Avidly promote and educate member and staff on the click, call and come in strategic priority.

Act as the Branch Manger when they are not in the Branch

Collaborate with peers and business partners both inside and outside the organization – e.g. wealth, insurance, Wills & Trusts

Maintain a thorough knowledge of various federal regulations around account security, member confidentiality, and proper loan interview and documentation procedures and policies.

Perform other job-related duties as assigned.

What you will need:

High School Diploma or GED or equivalent combination of education and experience required.

2 years of experience in Financial Services Sales and Service required.

1 years of experience in a Leadership role required.

1 years Cash handling experience preferred.

Demonstrated process improvement and problem solving skills required.

Strong Mathematical and logic skills required.

Excellent time management skills required.

Demonstrated capability to multi-task with a smile required.

Excellent verbal and written communication skills required.

Strong business acumen required.

Advanced customer service skills with capability to de-escalate situations professionally required.

Grit; willing to do what is takes to get the job done right required.

Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) upon hire required.

Registered and serve as a Notary Public upon hire required.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: .

Application Instructions

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